Between 1995 and 2010, email, the web and SaaS removed the majority of paper-based office admin. Filing clerks, switchboard operators, typing pools — all gone.
AI is the natural continuation. It removes the residual 10% of cognitive admin that humans still do: triaging, summarising, drafting, replying, reconciling.
This piece traces the line from the internet revolution directly to the AI workforce, with practical implications for UK businesses.