An AI digital worker is software that performs end-to-end work like a human employee — reading email, updating systems, making decisions within rules, and reporting outcomes — without supervision. Unlike chatbots (talk only) or RPA (rigid scripts), digital workers reason about messy, real-world inputs.
Plain-English UK guide to AI digital workers: what they are, what they do, what they cost, and how they differ from chatbots and RPA.